top of page

Refund Policy

A legal disclaimer

Effective Date: 31/01/2025 ​

 

At Easemode, we strive to provide high-quality wellness and self-care products. If you’re not completely satisfied with your purchase, please review our refund policy below.

​

1. Eligibility for Refunds & Returns

We accept refunds and returns under the following conditions:
✅ You must request a refund within 10 days of receiving your order.
✅ The item must be unused, in original packaging, and in the same condition as received.
✅ Proof of purchase (order confirmation) is required.

⛔ Non-Refundable Items:

  • Personal care and hygiene products (due to health and safety regulations).

  • Digital products or gift cards.

  • Final sale or clearance items.

​

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 10 days with:
📸 Photos/videos of the item and packaging.
📦 Order number for verification.
We will review the claim and, if approved, offer a replacement or full refund.

​

3. How to Request a Refund

1️⃣ Email us at infoeasemode@gmail.com with your order number and reason for the return.
2️⃣ We will review your request and provide return instructions if applicable.
3️⃣ Once the return is received and inspected, we will process the refund within 7 business days.

​

4. Refund Processing Time

  • Approved refunds will be issued to the original payment method within 7 business days.

  • Refund processing time may vary based on your bank or payment provider.

  • Shipping costs are non-refundable, except in cases of damaged or incorrect items.

​

5. Late or Missing Refunds

  • If you haven’t received your refund, check with your bank or payment provider.

  • Refunds may take 5-10 business days to appear in your account.

  • If you still have issues, please contact us.

​

6. Exchanges

  • We do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.

​

7. Order Cancellations

  • Orders can only be canceled before they are processed. Once shipped, they are subject to our return policy.

​

8. Contact Us

For any refund-related inquiries, please contact us at:

📧 Email: [infoeasemode@gmail.com]
 

bottom of page