Frequently Asked Questions (FAQs)
1. What is the Ease Journal?
The Ease Journal is a guided journal designed to help you ease anxiety, reduce stress, and bring calm back into your life. It includes daily morning and evening reflections, 12 powerful exercises, and plenty of space for personal notes to help you stay grounded and mindful. Whether you’re looking to manage overwhelm or find balance, the Ease Journal is your companion for mental wellness.
2. How do I use the Ease Journal?
The journal is easy to use, with structured prompts to guide you through your day. Each day, you’ll begin with a morning reflection to set intentions and ease into the day, and you’ll end with an evening reflection to release any worries and reflect on the day. Throughout, you'll find helpful exercises like breathing techniques and grounding exercises to help calm your mind and improve your mental wellness.
3. How long will it take for my order to arrive?
Please see the Shipping Policy page.
4. Can I cancel or change my order once it's placed?
Once your order has been processed, we’re unable to make any changes or cancellations. However, we always recommend double-checking your order details before confirming your purchase to ensure everything is correct!
5. How much does shipping cost?
Shipping costs depend on your location and the weight of the journal. Shipping fees will be calculated at checkout.
6. Will I receive a tracking number for my order?
Yes! Once your order has been shipped, you’ll receive an email with your tracking number. Please allow 5-7 business days for the tracking to update, and if you don’t see any updates after this time, please feel free to contact us.
7. Are international orders subject to customs duties and taxes?
Yes, international orders may be subject to customs duties and taxes, which are the buyer's responsibility. Please be aware that customs clearance may cause delays.
8. What happens if my order is lost or delayed?
If your order doesn’t arrive within 30 business days (UK/EU) or 45 business days (international), please contact us, and we’ll investigate. If tracking shows "delivered," but you have not received your package, please check with your local courier or neighbours before contacting us.
9. I entered the wrong shipping address! What should I do?
If you realise you’ve made an error in your shipping address, please contact us immediately. Unfortunately, once the order has been processed, we are unable to update the shipping details. If your package is returned due to an incorrect address, we may require you to pay an additional shipping fee.
10. Is The Ease Journal suitable for people with anxiety?
Yes! The Ease Journal is specifically designed with people who experience anxiety, stress, and overwhelm in mind. It includes guided exercises, breathing techniques, and mindfulness practices aimed at calming the mind and improving emotional well-being. It’s a great tool for anyone looking to better manage anxiety or simply incorporate more mindfulness into their life.
11. Can I buy the Ease Journal as a gift?
Absolutely! The Ease Journal makes a thoughtful and meaningful gift for anyone in need of some calm, self-care, or a moment of mindfulness in their life. Simply order as usual, and it will be shipped directly to the recipient!
12. What if I don’t like the journal?
We’re committed to helping you feel calm, balanced, and mindful. If you’re not satisfied with your journal for any reason, please get in touch with us within 10 days of receiving your order, and we’ll do our best to make things right. Please note, the journal must be returned in unused condition for a full refund.
Still have questions?
Don’t hesitate to reach out to us at infoeasemode@gmail.com, and we’ll be happy to assist you. We're here to make sure your journey to ease and mindfulness is as smooth as possible.
Thank you for choosing Easemode!